The cheerful voice answering the phone and staffing the front desk belongs to Receptionist Lorraine Gonzales who joined Kessler Alair in September 2011.
While new to the insurance arena, she has a decade of experience greeting people and taking time to connect them to the person who can best serve them. She chose Kessler Alair as her place of employment because of the importance it places on quality customer service. For Lorraine, this translates into everyone doing what needs to be done when it needs to be done because she knows she can go the extra mile when called upon.
As a Pomona resident since 1975, she enjoys leisurely breakfasts and 60’s music with friends she has known for over 20 years. When she has an evening alone you’ll usually find her curled up with a book or watching a classic movie